TERMS OF USE

DateShala

Last Updated: [●]

1. These Terms of Use / Platform Terms ("Terms") govern access to and use of the DateShala website, mobile application, web application, software, digital services, content, chat, audio call, video call, wallet, recharge, subscription, paid interaction and other services offered under the name "DateShala" (collectively, the "Platform").

2. The Platform is owned and operated by [Legal Entity Name], a company incorporated under the laws of India, having its registered office at [●] ("Company", "DateShala", "we", "us" or "our").

3. By accessing, registering on, downloading, browsing, purchasing, subscribing to, or using the Platform in any manner, you agree to be bound by these Terms, the User Terms, Host Policy, Privacy Policy, Refund and Cancellation Policy, Community Guidelines, Safety Policy, and any other policy or additional terms published or communicated by DateShala from time to time.

4. If you do not agree to these Terms, you must not access or use the Platform.

5. These Terms are intended to operate as the general umbrella terms for the Platform. Specific role-based terms may apply to Users, Hosts, Experts, Advisors, Creators, Consultants, vendors, affiliates or other persons. In the event of conflict, the specific terms applicable to the relevant role shall prevail to the extent of such conflict, unless expressly stated otherwise.

In case of any inconsistency between these Terms and any role-specific or subject-specific terms applicable to a User, Host, Expert, Advisor, Creator, service provider or any specific service, the role-specific or subject-specific terms shall prevail to the extent of such inconsistency, unless expressly stated otherwise.

1. Definitions

1.1. "Account" means a registered account created by any person to access or use the Platform.

1.2. "Applicable Law" means all laws, statutes, rules, regulations, notifications, directions, orders, judgments, policies, standards, and guidelines applicable in India and/or any other relevant jurisdiction, including the Information Technology Act, 2000, the rules framed thereunder, consumer protection laws, payment laws, tax laws, and applicable data protection laws.

1.3. "Community Guidelines" means the community, safety, acceptable use, content, interaction and conduct rules published by DateShala from time to time.

1.4. "Content" means any text, data, information, profile material, photograph, image, audio, video, message, review, rating, feedback, recording, file, communication or other material made available on or through the Platform.

1.5. "Host", "Expert", "Advisor", "Creator" or "Service Provider" means any person onboarded, listed, verified, approved or otherwise permitted by DateShala to provide calls, chats, consultations, digital interactions, content, entertainment, relationship-related interactions, advisory sessions or other services through the Platform.

1.6. "Services" means the services, features and functionalities made available through the Platform, including account registration, profile creation, matching/discovery, chat, audio call, video call, live interaction, consultation, host interaction, wallet/recharge, credits, subscriptions, customer support, content and other digital features.

1.7. "User" means any person who accesses or uses the Platform as a visitor, customer, viewer, subscriber, member, account holder, participant or recipient of any Service.

1.8. "Wallet" means any digital wallet balance, credit, coin, point, recharge amount, promotional balance or similar in-app value provided for use on the Platform, subject to applicable law and DateShala policies.

1.9. "You" or "your" means any person accessing or using the Platform, including Users and Hosts, unless the context requires otherwise.

2. Acceptance of Terms and Legal Capacity

2.1. You agree that these Terms constitute a binding legal agreement between you and DateShala.

2.2. You represent and warrant that you are legally competent to enter into a binding contract under the Indian Contract Act, 1872 and are not disqualified from contracting under any Applicable Law.

2.3. DateShala may update or modify these Terms from time to time. Continued use of the Platform after publication of updated Terms shall constitute acceptance of such updated Terms.

 

3. Eligibility and Age Restriction

3.1. The Platform is strictly available only to persons who are 18 years of age or older.

3.2. By using the Platform, you represent and warrant that you are at least 18 years of age and legally competent to use the Platform.

3.3. DateShala does not knowingly permit minors to register for or use the Platform. If DateShala becomes aware that any account is operated by or for a minor, DateShala may immediately suspend, restrict or terminate such account and take further action as required under law.

3.4. DateShala may implement age-gating, age assurance, age verification, identity verification, OTP verification, device checks, KYC checks or other measures at any time.

3.5. You shall not misrepresent your age, identity, gender, profile information, location or eligibility.

 

4. Nature of Platform and Services

4.1. DateShala is a technology-enabled platform that may facilitate online interactions, chat, audio calls, video calls, relationship-related conversations, social interactions, paid sessions, advisory interactions, entertainment, and other digital services between Users and Hosts/Experts.

4.2. Unless expressly agreed in writing, Hosts/Experts are independent persons or service providers and are not employees, agents, partners or legal representatives of DateShala.

4.3. DateShala does not guarantee any match, relationship, date, companionship, compatibility, emotional outcome, advice outcome, consultation result, earnings, availability, uninterrupted service or user satisfaction.

4.4. The Platform may change, modify, suspend, discontinue, add or remove any feature, service, category, Host/Expert, price, interface, offer, subscription or functionality at any time.

 

5. Account Registration and Security

5.1. You may be required to register through a mobile number, OTP, email, social login, app store login, KYC process or any other method enabled by DateShala.

5.2. You are responsible for maintaining the confidentiality of your Account, device, password, OTP, login credentials and access details.

5.3. You are responsible for all activity occurring under your Account, except to the extent caused solely by DateShala’s proven fault.

5.4. You shall immediately notify DateShala if you suspect unauthorised access, misuse, theft, compromise or breach of your Account.

5.5. You shall not create fake accounts, duplicate accounts, automated accounts, bot accounts, accounts for minors, accounts using stolen credentials, or accounts intended to bypass restrictions, payment obligations, moderation, offers or safety measures.

5.6. DateShala may refuse registration, suspend registration, require re-verification, or terminate an Account at any time for safety, compliance, fraud prevention or policy enforcement.

 

6. Additional Terms for Users and Hosts

6.1. Users are additionally governed by the User Terms, Host Terms, Privacy Policy and Community Guidelines.

6.2. Hosts/Experts are additionally governed by the Host Policy, Host Agreement, payout terms, tax documentation, content rules, verification requirements and any other onboarding terms issued by DateShala.

6.3. In addition to the present policy, the User/ Host may be subjected to other policies of DateShala notified time to time and published on the DateShala website and/ or the Application.

6.4. The User/Host shall have a continuing duty to immediately report to DateShala any inappropriate, unlawful, abusive, misleading, offensive, obscene, harassing, discriminatory, exploitative, unsafe, or otherwise objectionable content, conduct, communication, listing, profile, session, or activity encountered on or through the DateShala website and/or Application.

6.5. In the event the User/Host fails to report the same immediately upon becoming aware of it, DateShala shall not be responsible for any loss, harm, damage, claim, dispute, or consequence arising therefrom or in connection therewith.

6.6. The User/Host shall be deemed to have waived, to the maximum extent permissible under law, any right to make any claim, complaint, demand, or allegation against DateShala in respect of such content, conduct, communication, listing, profile, session, or activity, where the same was not reported immediately despite knowledge thereof.

 

 

7. User and Host Conduct

7.1. All persons using the Platform must act lawfully, respectfully, honestly and responsibly.

7.2. You shall not harass, abuse, threaten, stalk, intimidate, exploit, defame, blackmail, impersonate, deceive, or discriminate against any person.

7.3. You shall not use the Platform for prostitution, escort services, sexual exploitation, trafficking, obscene publication, pornography, child sexual abuse material, non-consensual intimate imagery, sextortion, revenge porn, or any illegal activity.

7.4. You shall not solicit money, gifts, loans, financial information, passwords, OTPs, identity documents, private images, sensitive personal information or any benefits from any person apart from what is expressly permitted by DateShala.

7.5. You shall not share, publish, transmit, record, screenshot, screen-record, distribute or misuse any private interaction, call, video call, chat, photo, image, profile, personal data or Content of another person without lawful authority and consent.

7.6. You shall not bypass the Platform by directly contacting, paying, hiring, engaging or soliciting any User or Host/Expert outside the Platform for services discovered through DateShala.

7.7. You shall not scrape, crawl, index, reverse engineer, copy, decompile, modify, interfere with, overload, hack, damage, disrupt or attempt unauthorised access to the Platform or its systems.

7.8. You shall comply with the Community Guidelines and all instructions, safety notices, warnings and moderation decisions issued by DateShala.

 

8. Prohibited Content and Activities

8.1. You shall not upload, transmit, display, publish, request, promote, facilitate or engage in any Content or activity that is unlawful, harmful, abusive, obscene, sexually explicit, exploitative, violent, hateful, discriminatory, defamatory, misleading, fraudulent, invasive of privacy, infringing, deceptive, threatening or otherwise objectionable.

8.2. The following are strictly prohibited: child sexual abuse material; sexual content involving minors; grooming; trafficking; prostitution; escort services; non-consensual intimate imagery; blackmail; sextortion; fraud; phishing; impersonation; catfishing; doxxing; stalking; hate speech; communal abuse; terrorism; self-harm encouragement; sale of illegal goods or services; and any activity prohibited by law.

8.3. DateShala may remove Content, restrict features, block accounts, preserve evidence, report to law enforcement, or take legal action where prohibited Content or conduct is suspected.

 

9. Chat, Audio Call, Video Call and Interactive Features

9.1. The Platform may provide interactive features including chat, audio call, video call, live session, virtual consultation, digital content exchange, support chat, group session or other communication features.

9.2. You acknowledge that digital interactions involve risks. You are solely responsible for your communications, decisions and conduct.

9.3. You shall not record, screen-record, screenshot, reproduce, store, publish, circulate or misuse any private interaction or Content without express consent and lawful basis.

9.4. DateShala may process session logs, timestamps, durations, billing logs, call metadata, chat metadata, complaint records, moderation signals, safety flags and technical logs for service delivery, billing, fraud prevention, moderation, dispute resolution, legal compliance, quality improvement and security.

9.5. Where DateShala records, monitors or reviews any interaction for safety, legal compliance, quality, moderation, dispute resolution or training, such processing shall be subject to its Privacy Policy and Applicable Law.

9.6. The availability, quality and continuity of audio/video/chat services may depend on internet connectivity, device settings, telecom networks, third-party SDKs, payment status, account standing and technical factors beyond DateShala’s control.

 

10. Payments, Wallet, Credits, and Subscriptions

10.1. Certain Services may require payment, subscription, wallet recharge, credits, coins, pay-per-minute charges, pay-per-session charges, fixed fees, platform fees, taxes or other charges displayed on the Platform.

10.2. You agree to review all applicable charges before using paid Services.

10.3. Wallet balance, credits, coins, promotional credits or similar in-app value may be used only within the Platform and may not be transferred, sold, exchanged or redeemed for cash except as required by law or expressly permitted by DateShala.

10.4. DateShala may deduct charges based on call duration, chat duration, service category, Host/Expert rate, subscription plan, package, fixed session fee or such other billing method displayed on the Platform.

10.5. DateShala may correct, reverse, suspend, withhold or adjust wallet balances, credits, payouts, incentives, refunds or transactions in case of fraud, misuse, technical error, chargeback, failed payment, policy breach, duplicate credit or legal requirement.

10.6. Payments may be processed by third-party payment gateways, banks, UPI providers, card networks, app stores or other payment service providers. Their respective terms and policies may apply.

10.7. Taxes, duties, levies, TDS, GST, payment gateway charges or other statutory amounts may be charged, deducted or reported as applicable.

 

11. Refunds, Cancellations and Chargebacks

11.1. Refunds and cancellations are governed by the Refund and Cancellation Policy.

11.2. Unless expressly stated otherwise, completed sessions, consumed calls, consumed chats, partially used services, activated subscriptions, promotional credits, bonus credits and services affected by user-side network/device issues may be non-refundable.

11.3. Refunds may be considered for failed transactions, duplicate payments, non-delivery due to Platform error, proven technical failure attributable to DateShala, or other cases specified in the Refund and Cancellation Policy.

11.4. DateShala may require transaction IDs, screenshots, bank statements, device logs, session details or other supporting information to verify refund requests.

11.5. Abusive chargebacks, false refund claims, payment manipulation or misuse of promotional credits may result in Account restriction, recovery, suspension or legal action.

 

12. Host/Expert Relationship and Platform Responsibility

12.1. Hosts/Experts may provide services, interactions or content independently through the Platform. Unless expressly agreed in writing, DateShala is not the employer, principal, partner, agent or guarantor of any Host/Expert.

12.2. DateShala may facilitate discovery, booking, communication, payment collection, moderation, support and dispute handling; however, DateShala does not guarantee the truth, accuracy, suitability, quality, legality, availability, expertise or conduct of any Host/Expert.

12.3. DateShala may remove, delist, suspend or terminate any Host/Expert for policy breach, safety risk, legal issue, user complaint, fraudulent activity, poor quality, non-compliance, or any other reason deemed appropriate.

12.4. Hosts/Experts shall comply with the Host Policy, Community Guidelines, confidentiality obligations, privacy obligations, payout terms, tax requirements and all Applicable Law.

 

13. User Content and License

13.1. You retain ownership of Content that you lawfully upload or submit, subject to the licence granted to DateShala under these Terms.

13.2. By uploading, submitting, sharing or making Content available on or through the Platform, you grant DateShala a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence to host, store, reproduce, display, transmit, process, moderate, adapt, remove, analyse and use such Content for operating, providing, securing, improving, promoting and enforcing the Platform and its policies.

13.3. You represent that you have all rights, permissions and consents required to upload or share such Content.

13.4. DateShala may remove, restrict, disable, archive, preserve or disclose Content where required for safety, legal compliance, rights protection, investigation, dispute resolution or enforcement.

 

14. Intellectual Property Rights

14.1. All rights, title and interest in the Platform, including software, source code, object code, design, trademarks, logos, trade names, service marks, graphics, interfaces, layouts, databases, algorithms, text, content, compilations, workflows and documentation, belong to DateShala or its licensors.

14.2. Subject to these Terms, DateShala grants you a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use the Platform for lawful personal purposes.

14.3. You shall not copy, reproduce, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, disassemble, scrape, exploit or create derivative works from the Platform or any proprietary material without prior written consent.

14.4. All goodwill arising from use of DateShala marks shall accrue solely to DateShala.

 

15. Privacy, Personal Data and Data Protection

15.1. DateShala processes personal data in accordance with its Privacy Policy and applicable data protection laws, including the Digital Personal Data Protection Act, 2023 and rules framed thereunder as and when applicable.

15.2. By using the Platform, you acknowledge that DateShala may process personal data for purposes including account creation, OTP verification, age verification, identity/KYC verification, service delivery, chat/call functionality, payment processing, wallet management, fraud prevention, safety, moderation, customer support, analytics, legal compliance, dispute resolution and platform improvement.

15.3. You must not provide false personal data or disclose personal data of any other person without lawful authority and consent.

15.4. You may have rights under applicable data protection law, including rights of access, correction, completion, updating, erasure, grievance redressal, consent withdrawal and nomination, subject to the Privacy Policy and Applicable Law.

15.5. DateShala may share data with service providers, processors, payment partners, cloud providers, communication providers, analytics providers, fraud prevention tools, customer support tools, law enforcement, regulators, courts and other persons where necessary and lawful.

 

16. Third-Party Services and Links

16.1. The Platform may contain integrations, links, SDKs, APIs or access to third-party services, including payment gateways, banks, UPI providers, telecom providers, video/audio call SDKs, analytics tools, app stores, cloud service providers, advertising tools, customer support tools and social media platforms.

16.2. Third-party services are governed by their own terms and policies. DateShala is not responsible for third-party availability, failures, policies, security practices, content or actions, except to the extent required by law.

 

17. Safety, Reporting and Moderation

17.1. DateShala may use automated tools, manual review, user reports, behavioural signals, metadata, device signals, payment risk signals and other measures to detect abuse, fraud, unsafe conduct, policy violations and illegal activity.

17.2. DateShala may take any action it considers necessary or appropriate, including warning, removal of Content, feature restriction, account suspension, termination, withholding payments, preservation of records, reporting to authorities, legal action and cooperation with law enforcement.

17.3. Users and Hosts must promptly report unsafe, fraudulent, unlawful, abusive, exploitative, suspicious or policy-violating conduct through the Platform or the published support/grievance channels.

17.4. False, frivolous, malicious or misleading complaints may result in action against the complainant.

 

18. Grievance Redressal and Customer Support

18.1. For customer support, payment issues, safety concerns, content reports, privacy requests or complaints, you may contact DateShala through the Platform or the details published below.

18.2. DateShala may require supporting details, transaction IDs, screenshots, device details, session details, user IDs, call/chat logs or other information to verify and resolve complaints.

18.3. DateShala will endeavour to respond to and resolve grievances within timelines prescribed under Applicable Law.

Customer Support Email: [●]

Grievance Redressal Officer: [●]

Grievance Email: [●]

Address: [●]

Phone: [●]

 

19. Suspension, Restriction and Termination

19.1. DateShala may suspend, restrict, disable, delist or terminate any Account or access to the Platform, with or without prior notice, if DateShala believes that you have violated these Terms, any policy, Applicable Law, safety standards, payment obligations or community standards.

19.2. Grounds for action may include fake identity, minor use, abusive conduct, fraud, illegal content, payment misuse, chargeback abuse, bypassing the Platform, harassment, threats, non-consensual recording, privacy violation, security risk, law enforcement request, court order, government direction or reputational/safety risk to DateShala.

19.3. Upon termination, your right to use the Platform ceases immediately. DateShala may retain certain information as required for legal compliance, accounting, tax, fraud prevention, safety, dispute resolution, regulatory obligations and enforcement.

19.4. Termination shall not affect accrued rights, payment obligations, refund decisions, indemnities, disclaimers, limitation of liability, dispute resolution, intellectual property rights and provisions intended to survive termination.

 

20. Account Deletion and Data Retention

20.1. You may request deletion or closure of your Account through the Platform or support channels, subject to authentication and applicable retention requirements.

20.2. DateShala may retain certain records where necessary for tax, accounting, payment, fraud prevention, safety, dispute resolution, law enforcement, regulatory compliance, legal claims, audit, backup, security or other lawful purposes.

20.3. Deletion of your Account may result in loss of access to profile data, messages, wallet, credits, history, subscriptions, offers, support history and other Platform features, subject to refund and retention policies.

 

21. Electronic Communications and Notices

21.1. You consent to receive communications from DateShala through SMS, email, WhatsApp, phone calls, push notifications, in-app messages, website notices or other electronic means for service, transactional, security, legal, support, policy and account-related purposes.

21.2. Marketing communications may be subject to your consent and Applicable Law. You may opt out of promotional communications where such option is provided.

21.3. Notices to DateShala must be sent to the official contact details published in these Terms or on the Platform.

 

22. Disclaimers

22.1. The Platform and Services are provided on an "as is", "as available" and "with all faults" basis, to the maximum extent permitted by law.

22.2. DateShala disclaims all warranties, express or implied, including warranties of accuracy, availability, merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, security, error-free operation and suitability of Hosts/Experts or interactions.

22.3. DateShala does not guarantee that any User or Host is truthful, safe, verified, compatible, available, suitable, lawful or reliable.

22.4. Any advice, consultation, opinion or information received through the Platform is not a substitute for professional legal, medical, psychological, psychiatric, financial or emergency advice.

22.5. You use the Platform voluntarily and at your own risk.

 

23. Limitation of Liability

23.1. To the maximum extent permitted by law, DateShala, its affiliates, directors, officers, employees, contractors, service providers and representatives shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, including loss of profits, loss of data, loss of opportunity, reputational harm, emotional distress, personal injury, business interruption or loss arising out of or related to the Platform.

23.2. DateShala shall not be liable for conduct, Content, statements, omissions, promises, actions or services of Users, Hosts/Experts or third parties; offline meetings or communications; unauthorised recordings; payment gateway failure; telecom failure; internet failure; device issues; force majeure events; or information provided by you.

23.3. Subject to Applicable Law, DateShala’s total aggregate liability for any claim shall not exceed the amount paid by you to DateShala for the specific Service giving rise to the claim during the preceding [one/three] months, or INR [●], whichever is lower.

23.4. Nothing in these Terms shall exclude liability that cannot be excluded under Applicable Law.

 

24. Indemnity

24.1. You agree to indemnify, defend and hold harmless DateShala, its affiliates, directors, officers, employees, contractors, agents, service providers and representatives from and against all claims, demands, actions, losses, liabilities, damages, penalties, costs and expenses, including legal fees, arising out of or related to your use or misuse of the Platform, breach of these Terms, violation of law, Content, conduct, fraud, misrepresentation, infringement of rights, privacy violation, harassment, abuse, unauthorised recording, payment misuse or dispute with another User/Host/third party.

24.2. DateShala reserves the right to assume exclusive defence and control of any matter subject to indemnification, and you agree to cooperate with DateShala in such defence.

 

25. Force Majeure

25.1. DateShala shall not be liable for delay, failure, interruption or non-performance caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic, pandemic, war, terrorism, riots, strikes, labour disputes, cyberattacks, internet failures, telecom failures, power failures, payment system failures, cloud failures, government actions, court orders, regulatory restrictions or other force majeure events.

 

26. Governing Law and Jurisdiction

26.1. These Terms shall be governed by and construed in accordance with the laws of India.

26.2. Subject to the dispute resolution process below, the courts at [City, State], India shall have exclusive jurisdiction over disputes arising out of or in relation to these Terms, the Platform or the Services.

 

27. Dispute Resolution

27.1. Customer Support and Mutual Discussion: In the event of any dispute, complaint, claim or controversy arising out of or in relation to these Terms, the Platform, the Services, payments, wallet, calls, chats, Host interactions or any other matter, the concerned party shall first raise the issue with DateShala’s customer support through the support mechanism available on the Platform or by writing to [Customer Support Email].

27.2. Timeline for Internal Resolution: Upon receipt of the complaint, DateShala shall endeavour to resolve the issue through mutual discussion and internal review within 15 days. If the matter requires additional review, technical verification, payment gateway confirmation, Host/User response, or examination of records, DateShala may extend the resolution period by a further 15 days after informing the complainant.

27.3. Escalation to Grievance Redressal Officer: If the dispute is not resolved within the aforesaid period, or if the complainant is dissatisfied with the response of customer support, the complainant may escalate the matter to DateShala’s Grievance Redressal Officer at the details published in these Terms or on the Platform.

27.4. Final Internal Review: The Grievance Redressal Officer shall endeavour to resolve the dispute within 30 days from the date of escalation, or within such timeline as may be prescribed under Applicable Law.

27.5. Courts: If the dispute remains unresolved after escalation to the Grievance Redressal Officer, either party may approach the courts having jurisdiction under Clause 26. There shall be no arbitration between the parties.

27.6. Interim Relief: Nothing in this clause shall prevent DateShala from seeking urgent interim, injunctive, equitable or protective relief before any court of competent jurisdiction.

 

28. Assignment and Transfer

28.1. You may not assign, transfer, sublicense or delegate your rights or obligations under these Terms without prior written consent of DateShala.

28.2. DateShala may assign or transfer its rights and obligations to any affiliate, successor, acquirer, purchaser, investor or third party in connection with restructuring, merger, acquisition, sale of assets, business transfer or change of control.

 

29. Severability, Waiver and Entire Agreement

29.1. If any provision of these Terms is held invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

29.2. Failure or delay by DateShala to enforce any right or provision shall not constitute waiver of that right or provision.

29.3. These Terms, together with the User Terms, Host Policy, Privacy Policy, Refund and Cancellation Policy, Community Guidelines and other applicable policies, constitute the entire agreement between you and DateShala regarding use of the Platform.

29.4. Headings are for convenience only and shall not affect interpretation.

 

30. Contact Details

30.1. For support, legal notices, grievances or questions regarding these Terms, please contact:

Company Name: Dateshala

Registered Office: Mohali Punjab

Customer Support Email: Admin@dateshala.com

Grievance Redressal Officer: Mohali Punjab

Grievance Email: Shubham.mishra@dateshala.com

Phone: 6387916163